Privacy Policy

1. Introduction & Overview

Welcome to Explore UAE Tours ("we," "our," or "us"). We are dedicated to delivering authentic, safe, and memorable tourism experiences across Dubai, Abu Dhabi, Sharjah, and Ras Al Khaimah. We prioritize your privacy and handle all guest personal data in full compliance with United Arab Emirates Federal Laws, including UAE Federal Decree-Law No. 45 of 2021 regarding Personal Data Protection.

2. Information We Collect

To organize your excursions, schedule door-to-door hotel pickups, and confirm your reservations, we may collect the following details when you make a booking or reach out to our concierge:

• Contact Details: Full name, email address, telephone/WhatsApp contact number, and country of origin.
• Trip Logistics: Tour date, selected session (morning/afternoon/evening), number of adult and child guests.
• Hotel & Pickup Location: Hotel name, room number, or residential address within the UAE for chauffeur dispatch.
• Special Requests: Dietary requirements (vegetarian/halal/allergies), mobility accommodations, or child seat requests.

4. How We Use Your Information

We use your provided personal information solely for the following legitimate purposes:

• Generating official booking vouchers, confirmations, and tax receipts.
• Coordinating logistics with licensed drivers and tour captains via WhatsApp or SMS.
• Responding to guest inquiries, rescheduling requests, or emergency weather changes.
• Fulfilling legal and regulatory reporting mandated by the Department of Economy and Tourism (DET).

We never sell, rent, trade, or distribute your personal contact information to third-party marketing companies.

5. Cookies and Technical Data

Our website uses standard technical cookies and local browser storage to remember your selected currency preference (e.g. AED, USD, EUR), enhance page loading speeds, and analyze anonymous site traffic to improve user experience. You have the right to disable cookies in your browser settings at any time without impacting your booking capability.

6. Data Security

All communication between your browser and our website is encrypted using 256-bit Secure Sockets Layer (SSL) certificates. Our backend databases are isolated and protected by strict server-level access rules preventing unauthorized access.

7. Contact Us Regarding Your Privacy

If you have any questions about this Privacy Policy, wish to update your contact information, or request the deletion of your historical booking records, please contact our Data Protection Officer: